The continuing Policy of Travelway Tourism and Shipping is to provide a high quality, professional and efficient service to ensure the satisfaction of all of the requirements of our clients. This achievement will result in securing efficiency, a strong customer focus and enhancement of long-term sustainability and profitability within the Organisation.

To achieve our goals we seek for a perfect understanding of our clients’ needs and demands and we maintain a constantly improving working environment that encourages our personnel to work effectively so as to improve our products and services on a regular basis.

Our quality policy consists of the following main points:

  • Excellent communication between Top Management and the personnel.
  • Looking for the best solution that meets our clients’ specific demands.
  • Ensure and improve customer satisfaction by providing products and services that meet their requirements.
  • Steady and continuous improvement of our products and services.
  • Provide the essential mechanism for the optimal organization and operation to improve the quality of service.
  • Equally, every employee is responsible for, and will be trained to perform the duties required by his or her specific role.
  • The Organisation has a Policy of promoting continual improvement and setting of Quality Objectives in line with the framework laid down within ISO 9001:2015 Standard. These objectives will address the risks and opportunities within the Organisation as determined by Top Management.